Cloud Contact Center
"Everything, for better customer engagement."
- AsiaInfo International
About AsiaInfo Cloud Contact Center
AsiaInfo Cloud Contact Center product suite is one of the best offerings from AsiaInfo International, the suite offers cross industry contact center functions with the latest technologies, its sole mission is to bring the best customer experiences and staff productivity to your business.
AsiaInfo CCC is a proven solution, serving over 60,000 concurrent agent grants among our over 1,000 clients. AsiaInfo CCC offers our clients business upper hand with its core capabilities of ever evolving product features, modern architectures and unparalleled performance. AsiaInfo CCC brings the best combination of mature technologies in customer experience domain and the proven capabilities and capacity in serving various industries, delivering the outstanding business value and performance to our clients’ ecosystem.
Smart Customer Service
AsiaInfo Cloud Contact Center is fully integrated with the latest mainstream AI technologies, breaking through the traditional customer service model, AsiaInfo Cloud Contact Center implemented the one-stop smart customer service with omni-channel and omni-media for cloud-based contact centers, which effectively reduces enterprise costs, shortens implementation cycles, improves agent service efficiency, and optimizes customer service experience, ultimately delivers outstanding customer satisfaction for our clients.
AsiaInfo Cloud Contact Center is built upon cloud computing and artificial intelligence technology, the product suite provides large-scale marketing platform solutions for companies with active outbound call needs, AsiaInfo Cloud Contact Center takes full advantage of enterprise big data assets, providing actionable customer insights and maximizes the business opportunities yielded from all customer interactions.