Latin Island Case Study
Background
The customer is a network operator on an island located in the Caribbean Sea, with the entire island covering approximately 21 square kilometers and a permanent population of around 3,000 residents. The operator provides fixed network, Fixed Wireless Access (FWA), and mobile network services to both island residents and tourists. Targeting the island's local community, the operator offers converged services including Mobile, FWA, and Fixed Line, operating on a postpaid billing model. For tourist users, the operator employs a prepaid model with one-time fees, providing 4G/5G mobile network services.
Customer Requirement
​To provide and operate 4G/5G services, the customer requires a complete set of hardware and software products for base stations, core networks, and Business Support Systems (BSS). Additionally, mobile and fixed networks need to be seamlessly integrated through Session Border Controllers (SBC). The customer needs an end-to-end, lightweight, and integrated BSS system that supports service activation, provisioning, and billing for Mobile, FWA, and Fixed services. This system should also accommodate the management of different services and products tailored for both the local island community and tourist usage.
As the customer has a limited number of IT personnel, they can independently complete the installation and debugging of base stations and the deployment of the IDC with remote support. After setting up the servers and network in the data center, the supplier remotely handles the software installation and debugging, significantly reducing delivery costs.
Our Solution
We provide an E2E solution for the Island mobile network operator.
Set up an ORAN Base Station to provide network coverage in all the necessary areas on the island.
Provide ORAN BSS, including core modules such as OCS/CHF, Order & Provisioning, Customer Care, and Selfcare.
Provide a 4G/5G convergent core network, including core network elements such as HLR/HSS/UDM, MME, SGW, PGW, and IMS.
Collaborated with the customer to complete installation, debugging, SIT, FAT testing, and conducted training for the customer.
Key Functions
Convergent Charging Engine
Performing online billing for communication services such as data, voice, and SMS involves defining billing scenarios based on business models, such as on-net, off-net, long-distance, etc. Additionally, deducting from customers balances and free resource base on usage, and conducting real-time call control based on remaining balance or credit.
Customer Care&Order Handling
Supporting orders triggered from multiple channels, covering mainstream processes such as new connection , , ordering data add-on, change offerchanges, suspension/resumption of services, termination, and so on. The system automatically activates services based on business types, product information, and customer details.
Customer Self-Care
Offering self-service functionalities through both the Mobile App and Web channels, users can access self-service portals to inquire about their subscription details, balance, transaction history, and initiate operations such as recharge and order offer.
Dynamic Product Catalog
Through the Product Catalog, customers can easily configure and adjust basic tariffs, design various types of main plan, Add-Ons, and one-time fees. They can also manage the lifecycle, versions, sales channels, and availability status of offers.
Resource Management
Maintenance of SIM card resource information is facilitated, and the lifecycle states of SIM cards and phone numbers become more manageable based on resource and user lifecycles. Simultaneously, the system tracks the reasons for all status changes.
Voucher&Top Up
Managing recharge card information and keys, overseeing the status and lifecycle of recharge cards, and authenticating recharge operations. Recharge cards can be sold through online or offline channels, and users can recharge by completing the process either through self-service options or at the service center.