Intelligent

Digital

Campaign

Our Cloud Contact Center is built upon cloud computing and artificial intelligence technology, the product suite provides large-scale marketing platform solutions for companies with active outbound call needs, our Cloud Contact Center takes full advantage of enterprise big data assets, providing actionable customer insights and maximizes the business opportunities yielded from all customer interactions.

Deployment Flexibility

The Cloud Contact Center is offering one single set of code base with flexible deployment options that supports both centralized and distributed deployment, ranging from public cloud, virtual public cloud, private cloud and data center deployment, all cloud options offer quick launch.

Regardless of the deployment options, the management console offers unified management across all cloud deployment. Centralized, distributed and remote agents are able to access the system worldwide.

Smart Calling

The system offers flexible management of communication resources, effectively improving the connection rate therefore improving the overall efficiency and experiences, with number status detection, the system screens out abnormal numbers, and improves agent dialing efficiency.

AI Empowerment

The system offers the conversation assistant, intelligently recommending and crafting speech for the agents for reference. With cluster analysis and study of historical big data, the assistant empowers agents with powerful business capabilities and customer insights.

Instant Marketing

The customer service hotline 24 * 7 mobile terminal handles customer information, call records and recordings to seize business opportunities at all times. Social media management module provides sales leads in real-time, offering sales staff deep understanding of customer intention and requirements.

Key Features

To be able to build, operate and support a highly efficient digital campaign system, our Cloud Contact Center puts the best features together to facilitate your agents' work to achieve market acquisition.

  • Predictive Outbound

    Powerful forecasting algorithms and intelligent strategies to improve agent productivity and minimize risks of complaints.

  • Invalid Customer Identification

    The proprietary NLP model can accurately identify the user's intentions, avoid repeated or invalid calls, effectively improve marketing efficiency, and extend the service life of number resources.

  • Smart Assistant

    The system offers a variety of artificial empowered features, such as human-machine collaboration, intelligent assistance, dialogue sparring and other functions, the features are provided friendly access through PC and mobile devices.

  • Dialogue Robot

    The system provides voice and text robots, which perform scenario-based intelligent interactions with customers through omni-channel capabilities, accurately understand semantics, ask questions based on industry corpora and learn agent speech autonomously.

  • Intelligent Quality Inspection

    Voice and text data can be fully checked offline or in real time. Easy-to-use visual intelligent modeling with automatic scoring.

  • Data Inspection

    The system leverages cluster analysis of the data, providing scientific and objective perspectives for the management, offering data driven decision making process for the operation optimization for the contact center.

  • Mobile Marketing

    The system offers the capabilities to make mobile app calls, and the recordings are stored and easily accessible, all the customer data, call records are managed at one single access point, with one-click outbound calls, instant and mobile marketing becomes effortless for the agents.

  • Customer Portrait

    We put decades of call center expertise into system design, and developed proprietary customer data models for subdivided industries. Our Cloud Contact Center offers an open, flexible platform to fully utilize the data model with customization features to further extend the system capabilities.

  • Number Status Detection

    Before the agent dialing the number, the system checks the current status of the number, filtering out the number with abnormal status, improving the dialing efficiency of the agent.

  • Number Auto-disabling

    The system provides multiple deactivation rules of numbers, which could be configured to protect number resources from risks effectively.

Request for a demo.

AsiaInfo International EMEA Office

Jie ZHENG

Business Development Director

+44 020 3824 2888

AsiaInfo Denmark ApS

Langelinie Allé 35

2100 København Ø

Denmark.

AsiaInfo International HQ Office

Cheryl XUE

Business Development Director

+86 10 82166614

AsiaInfo International

AsiaInfo Building

10th Xibeiwang East Road, Haidian District

Beijing, China

100193

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